Privacy Policy

1. Information We Collect

We collect only what we need to run our studio and fulfill your orders:

• Order and checkout details — name, shipping address, contact details (email and/or phone), and any personalization text or notes you provide.
• Payment information — payments are processed by our payment provider. We do not store full card numbers on our servers.
• Communications — messages you send us by email, Instagram, or other channels when you ask about an order or request support.
• Basic website data — such as browser type, pages visited, and general usage information, where our hosting or analytics tools provide it.

2. How We Use Your Information

We use the information we collect to:

• Process, produce, and deliver your order
• Contact you about your order, proofs, shipping, or any issue with your purchase
• Respond to questions and provide customer support
• Improve our website and shopping experience
• Comply with legal or accounting obligations where required

We do not sell your personal information.

3. How We Share Information

We share information only when needed to complete your order or run our business:

• Shipping carriers — to deliver your package to the address you provide
• Payment processors — to securely handle your payment
• Service providers — trusted tools that help us operate our website, email, or order workflow, under obligations to protect your data
• Legal requirements — if we are required to do so by law or to protect our rights, customers, or studio

4. Social Media & Photography

We may photograph completed orders to share on our social media, website, or portfolio. To protect your privacy:

• We will only post photos of your personalized item after receiving your approval.
• If you do not approve, or if we are unable to reach you for approval, any photos we share will have personal details (such as names, dates, initials, or other identifying text) blurred or censored.
• If you'd prefer we don't feature your item at all, just let us know and we'll leave it out entirely.

5. How Long We Keep Information

We keep order and contact information for as long as needed to fulfill your order, handle returns or disputes, and meet any legal or tax record-keeping requirements. When information is no longer needed, we delete or anonymize it where practical.

6. Your Choices & Rights

You may contact us to:

• Ask what personal information we hold about you
• Request a correction if your details are inaccurate
• Ask us to delete information we no longer need, subject to legal or order-related obligations
• Opt out of being featured on social media at any time

We will respond to reasonable requests as soon as we can.

7. Cookies & Similar Technologies

Our website may use cookies or similar technologies to remember preferences, keep your session secure, or understand how the site is used. You can control cookies through your browser settings. Disabling cookies may affect some site features.

8. Data Security

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. No method of transmission or storage is completely secure, but we work with reputable providers and limit access to personal data to those who need it for order fulfillment and support.

9. Contact Us

Questions about this Privacy Policy or how we handle your information? Reach us at:

• Email: smartkwt7@gmail.com
• Instagram: @smart_kwt_